Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you”, “your”, “Client”) and Carvantage Ltd (“Carvantage”, “we”, “our”, “us”). By accessing our website at carvantageltd.com (the “Website”) or using any of our services, you agree to be bound by these Terms in full.

If you do not agree to these Terms, you must not use our Website or services. Please read these Terms carefully before engaging our services.

2. Definitions

In these Terms, the following definitions apply:

• “Services” means all services provided by Carvantage, including but not limited to vehicle search, evaluation, acquisition, consulting, inspection, maintenance, and related support services, whether provided through the Website, in person, or by any other means.
• “Service Agreement” means any separate written agreement, quote, or engagement letter between Carvantage and a Client setting out the specific scope, fees, and terms of a particular engagement.
• “Vehicle” means any motor vehicle (car, van, or other vehicle) that is the subject of our Services.
• “Website” means the website accessible at carvantageltd.com and any associated subdomains.
• “Content” means all text, images, graphics, video, data, and other materials displayed on or available through the Website.
• “Working Day” means any day other than a Saturday, Sunday, or public holiday in England.

3. Description of Services

Carvantage is a professional pre-owned vehicle specialist based in London. We provide the following services:

3.1 Vehicle Search, Evaluation and Acquisition

• Search and identification of pre-owned vehicles matching your requirements across all price segments
• Objective vehicle condition assessment and evaluation
• Vehicle history verification (MOT, mileage, outstanding finance, insurance write-off status, stolen vehicle checks)
• Market-based pricing analysis and valuation
• Facilitation of the purchase process with vehicle sellers

3.2 Automotive Consulting

• Market and price analysis for specific vehicle types
• Pre-purchase vehicle checks and inspections
• Negotiation support with sellers, dealers, and auction houses
• Guidance for both private and corporate clients
• Deal structuring and support

3.3 Vehicle Services and Support

• Full vehicle inspection and diagnostics
• Maintenance coordination and minor repairs
• Vehicle detailing and preparation for sale or personal use
• Personalised advice on vehicle ownership and maintenance

The specific scope, deliverables, and fees for each engagement will be set out in a separate Service Agreement agreed before work commences.

4. Eligibility and Your Responsibilities

4.1 Eligibility

To use our Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts under the laws of England and Wales
• If acting on behalf of a company or organisation, have the authority to bind that entity to these Terms

4.2 Your Responsibilities

When using our Services, you agree to:

• Provide accurate, complete, and truthful information at all times
• Cooperate with any identity verification or due diligence procedures we may require
• Promptly provide all documents and information reasonably requested in connection with our Services
• Make all payments due in accordance with the agreed terms
• Comply with all applicable laws and regulations
• Not use our Services for any unlawful, fraudulent, or deceptive purpose

4.3 Prohibited Activities

You must not:

• Use our Website or Services for any illegal purpose or in violation of any applicable laws or regulations
• Provide false, inaccurate, or misleading information to us or to third parties in connection with our Services
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity
• Attempt to gain unauthorised access to our Website, computer systems, or networks
• Interfere with, disrupt, or place an unreasonable burden on our Website or networks
• Use any automated system (including bots, scrapers, or crawlers) to access our Website without our written consent
• Reproduce, duplicate, copy, sell, or resell any part of our Website or Services without our express written permission
• Use our Services to facilitate money laundering, terrorist financing, or any other financial crime

5. Vehicle Transactions

5.1 Role of Carvantage

Carvantage acts as an agent, intermediary, and consultant in vehicle transactions. Unless expressly agreed in writing in a separate Service Agreement, we do not:

• Take ownership or title of vehicles on your behalf
• Act as the seller of vehicles
• Provide finance, credit, or insurance for vehicle purchases
• Guarantee the future condition, value, or performance of any vehicle

5.2 Vehicle Information and Due Diligence

While we exercise professional care in evaluating vehicles and providing information, you acknowledge and agree that:

• Vehicle specifications, condition descriptions, history reports, and valuations are provided in good faith based on information available to us at the time
• We rely on third-party data sources (such as DVLA, MOT history, HPI checks) and cannot guarantee their absolute accuracy or completeness
• You are strongly advised to conduct your own independent inspection, verification, and due diligence before making any purchase decision
• The final decision to purchase any vehicle is your sole responsibility
• Past vehicle history does not guarantee future performance or condition

5.3 No Warranty on Vehicles

Unless expressly provided in a separate written warranty document, all vehicles sourced through our Services are sold “as seen” or “as described” without any warranty from Carvantage regarding condition, merchantability, or fitness for a particular purpose. We strongly recommend obtaining independent professional inspections before purchasing any vehicle.

Important: This does not affect your statutory consumer rights. Where the Consumer Rights Act 2015 applies (see Section 15), your statutory rights take precedence over any limitation stated in these Terms.

5.4 Title and Ownership

Carvantage is not responsible for ensuring clear title to any vehicle. While we conduct reasonable checks (including HPI and stolen vehicle checks), we recommend that you independently verify that any vehicle is free from encumbrances, outstanding finance, or legal claims before completing a purchase.

6. Fees, Payment, and VAT

6.1 Service Fees

Our service fees will be clearly communicated and agreed upon in writing before we commence any work. Fees may be structured as:

• Fixed fee for a defined scope of work
• Percentage-based fee on the transaction value
• Hourly rate for consulting services
• A combination of the above, as agreed in the Service Agreement

6.2 Payment Terms

• Payment terms will be set out in the applicable Service Agreement or invoice
• Unless otherwise agreed, invoices are payable within 14 days of the invoice date
• We accept payment by bank transfer. Other payment methods may be available upon request.
• All payments must be made in British Pounds Sterling (GBP) unless otherwise agreed

6.3 Late Payment

If you fail to make a payment by the due date, we reserve the right to:

• Charge interest on the overdue amount at the rate of 4% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (for business clients)
• Suspend or withhold our Services until the outstanding balance is paid
• Recover reasonable costs incurred in collecting the debt

6.4 VAT

All fees quoted are exclusive of Value Added Tax (VAT) unless expressly stated otherwise. VAT, where applicable, will be charged at the prevailing rate and clearly shown on invoices. Our VAT registration number will be displayed on all invoices once registered.

6.5 Refunds

Refund eligibility depends on the nature of the Service and the stage of delivery. Where a refund is due (including under your statutory cancellation rights), it will be processed within 14 days to the original payment method.

7. Cancellation and Cooling-Off Period

7.1 Consumer Cancellation Rights

If you are a consumer (an individual acting outside your trade, business, or profession) and you enter into a Service Agreement with us at a distance (e.g., online or by phone) or away from our premises, you have the right to cancel the agreement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

7.2 Business Client Cancellation

If you are a business client, cancellation terms will be set out in the applicable Service Agreement. In the absence of specific terms, either party may terminate a Service Agreement by providing 7 Working Days' written notice. Fees for work already completed up to the date of cancellation remain payable.

7.3 Cancellation by Carvantage

We may cancel or suspend our Services at any time if:

• You breach these Terms or a Service Agreement
• You fail to make a payment when due
• You provide false or misleading information
• We are required to do so by law or regulation
• Continuing the engagement would require us to act contrary to any applicable law, regulation, or professional obligation

8. Anti-Money Laundering and Due Diligence

As a UK-registered business involved in the facilitation of high-value goods transactions, Carvantage is committed to complying with all applicable anti-money laundering (AML) and counter-terrorist financing (CTF) legislation, including the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, the Proceeds of Crime Act 2002, and the Terrorism Act 2000.

Accordingly, you agree that:

• We may request proof of your identity and address (Customer Due Diligence) before or during the provision of our Services
• We may request information about the source of funds for any vehicle purchase
• We are legally required to report any suspicious transactions or activities to the National Crime Agency (NCA) and are prohibited from informing you of any such report
• We may refuse to proceed with a transaction or terminate our Services if we are unable to satisfactorily complete our due diligence checks
• You must not use our Services to facilitate money laundering, terrorist financing, tax evasion, or any other financial crime

9. Intellectual Property

All Content on our Website, including but not limited to text, graphics, logos, images, photographs, video, software, and the design, selection, and arrangement thereof, is the property of Carvantage Ltd or its licensors and is protected by United Kingdom and international copyright, trade mark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes. You must not:

• Reproduce, distribute, modify, or create derivative works of any Content without our prior written consent
• Use our trademarks, logos, or branding without our express written permission
• Remove or alter any copyright, trade mark, or other proprietary notices
• Use any Content for commercial purposes without a licence from us

10. Privacy and Data Protection

We are committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018. Our collection, use, storage, and protection of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms.

Our use of cookies and similar technologies is governed by our Cookie Policy.

By using our Website and Services, you acknowledge that you have read and understood our Privacy Policy and Cookie Policy.

11. Limitation of Liability

11.1 Exclusions We Cannot Make

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot lawfully be excluded or limited under the laws of England and Wales
• Breach of the terms implied by Section 12 of the Sale of Goods Act 1979 (title and quiet possession)

11.2 Limitations

Subject to Section 11.1, to the maximum extent permitted by law:

• Carvantage shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business, data, or goodwill
• Our total aggregate liability arising out of or in connection with these Terms or any Service Agreement shall not exceed the total fees actually paid by you for the Services giving rise to the claim in the 12 months preceding the event giving rise to the liability
• We do not guarantee that our Website will be uninterrupted, timely, secure, or error-free
• We are not responsible for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment or other proprietary material due to your use of our Website

11.3 Professional Advice

Our Services and the information provided on our Website are for general informational purposes in relation to vehicle consultancy and should not be construed as professional financial, legal, mechanical engineering, or insurance advice. You should seek independent professional advice where appropriate before making any significant financial commitment.

12. Indemnification

You agree to indemnify, defend, and hold harmless Carvantage Ltd, its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of our Website or Services
• Your breach of these Terms or any applicable Service Agreement
• Your violation of any applicable law, regulation, or the rights of any third party
• Any false, inaccurate, or misleading information you provide to us
• Any vehicle transaction you enter into based on information we provide, to the extent your loss is not caused by our negligence or breach of contract

This indemnity does not affect your statutory rights as a consumer.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under these Terms or any Service Agreement where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to:

• Natural disasters, flood, fire, earthquake, epidemic, or pandemic
• War, terrorism, invasion, or civil unrest
• Government sanctions, embargoes, or regulatory changes
• Industrial action, strikes, or lock-outs
• Failure of telecommunications networks, internet service, or power supply
• Acts, restrictions, or regulations of any governmental or supranational authority

The affected party must promptly notify the other party of the force majeure event and use all reasonable endeavours to mitigate its effects. If a force majeure event continues for more than 30 consecutive days, either party may terminate the affected Service Agreement by written notice without liability.

14. Complaints Procedure

We are committed to providing a high standard of service. If you are dissatisfied with any aspect of our Services, we encourage you to follow our complaints procedure:

15. Consumer Rights

If you are a consumer, you have statutory rights under UK law that cannot be excluded or restricted by these Terms. In particular:

15.1 Consumer Rights Act 2015

Under the Consumer Rights Act 2015, where we supply services to you as a consumer:

• Our Services must be performed with reasonable care and skill (Section 49)
• Where information has been said or written by us about our Services and you have taken this information into account, our Services must comply with that information (Section 50)
• Our Services must be provided within a reasonable time if no time frame has been agreed (Section 52)
• If our Services do not meet these standards, you have the right to require us to repeat the performance of the service or to receive a price reduction

15.2 Consumer Contracts Regulations 2013

Where we enter into a contract with you at a distance or away from our business premises, you have additional rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including the 14-day cooling-off period described in Section 7.1 of these Terms.

15.3 Unfair Terms

Any term in these Terms that is found to be unfair under Part 2 of the Consumer Rights Act 2015 will not be binding on you as a consumer. The remainder of the Terms will continue to apply.

For more information about your consumer rights, visit: Citizens Advice or call the Consumer Helpline on 0808 223 1133.

16. Third-Party Links

Our Website may contain links to third-party websites, services, or resources. These links are provided for your convenience and information only. We have no control over the content, privacy practices, or availability of third-party sites and do not endorse or accept responsibility for them. Your use of any third-party website is at your own risk and subject to that website's terms and privacy policy.

17. Dispute Resolution

17.1 Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.

17.2 Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

17.3 Informal Resolution

Before initiating any formal legal proceedings, we encourage you to contact us to seek an informal resolution. Many concerns can be resolved quickly and amicably through direct communication.

17.4 Alternative Dispute Resolution (ADR)

If you are a consumer and we cannot resolve a dispute informally, you may wish to use an Alternative Dispute Resolution (ADR) service. The European Commission's Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr. However, we are not obliged to participate in ADR unless required by law.

18. Termination

We may terminate or suspend your access to our Website and Services immediately, without prior notice, if:

• You breach any provision of these Terms
• We are required to do so by law or regulation
• We reasonably suspect fraudulent, abusive, or unlawful activity

Upon termination:

• Your right to use our Website and Services ceases immediately
• All outstanding fees become immediately due and payable
• Provisions of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and dispute resolution) will continue in full force and effect

19. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the “Last Updated” date at the top of this page
• For material changes, we may provide notice by email or by prominently posting a notice on our Website
• Changes will not affect any Services already agreed under an existing Service Agreement unless both parties agree to the changes in writing

Your continued use of our Website or Services after the revised Terms become effective constitutes your acceptance of the new Terms. If you do not agree to the revised Terms, you must stop using our Website and Services.

20. Severability

If any provision (or part of a provision) of these Terms is found by any court or authority of competent jurisdiction to be invalid, illegal, or unenforceable, that provision (or part) shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision (or part) shall be deemed deleted. Any modification or deletion shall not affect the validity and enforceability of the remaining provisions.

21. Waiver

No failure or delay by either party in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that or any other right or remedy.

22. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any applicable Service Agreement, constitute the entire agreement between you and Carvantage Ltd in relation to your use of our Website and Services.

These Terms supersede all prior agreements, arrangements, understandings, and representations (whether written or oral) between the parties relating to the same subject matter, except that nothing in these Terms shall exclude liability for fraudulent misrepresentation.

23. Third-Party Rights

These Terms are made for the benefit of and are enforceable by the parties only. No third party shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms, unless expressly stated otherwise.

24. Contact Information

If you have any questions about these Terms, our Services, or wish to make a complaint, please contact us: